Eye-level, good natural light, the subject filling most of the frame. We'll tell you within a day if a photo won't paint well and ask for another.

Yes — one person or pet per photo is fine. Pick "how many in the painting" and mention it in the notes; add the extra photos by replying to the sketch email.

You approve a pencil sketch before we paint and a photo of the finished canvas before it ships. If it still isn't right, we repaint or refund in full.

Yes. Oil, acrylic, charcoal and watercolour on canvas or paper, by one named artist. No prints, no digital filters.